Frequently Asked Questions

Find quick answers about orders, shipping, payments, and everything you need to know.

How Long Does Shipping Takes?

Shipping in United States takes 3-7 days. No Guaranteed delivery time on international shipping.

What Is Exchange Policy?

We gave 20 days to try out your hx3 purchase to make sure it works for you. Items must be unused, unwashed, in original condition with label attached. We offer size exchange subject to availability.

How do I make a return?

Customers cover return shipping and re-imbursed after item(s) have been received.

How long does it take receive refund?

Refund is issue 1-3 business days after items is received.

Does Product fit true to size?

Products fit true to size, unless mentioned otherwise in product caption. We also recommend referring to size chart.